Set up your synced passkey
Step 1 of 8
Set up a synced passkey
This guide walks through synced passkey setup for Microsoft 365. This process usually starts in your computer browser and then continues on your phone.
Why synced setup has extra steps
You will need
- Your work account credentials
- A computer browser
- Your mobile phone (iPhone or Android)
- A passkey manager on your phone
- Internet access on both devices
- Face ID, fingerprint, or device PIN enabled on your phone
Approximate duration: 5 to 10 minutes.
Privacy
Can you sign in right now?
Gate 1: Are you a new user or an existing user?
Gate 2 (new user): Do you have a Temporary Access Pass (TAP)?
Gate 2 (existing user): How do you want to sign in?
Cannot continue yet
You need a Temporary Access Pass (TAP) to proceed with first-time setup. Contact support first.
Choose your phone
Select the type of phone you will use for passkey confirmation.
This guide supports both iPhone and Android. The overall setup process is the same, but buttons, menu names and screens may look slightly different depending on your phone and operating-system version.
Note
Open your Security info page
Where: Computer browser
Path A: Sign in with TAP
- Open aka.ms/mfasetup on your computer.
- Enter your work username.
- Select the TAP sign-in option and enter your TAP.
- Continue until the Security info page loads.
Path B: Sign in with existing MFA/passkey
- Open aka.ms/mfasetup on your computer.
- Sign in with your existing MFA or passkey method.
- Complete verification prompts.
- Continue until the Security info page loads.
- Open aka.ms/mfasetup on your computer.
- Sign in with TAP for first-time setup, or existing MFA/passkey if already configured.
- Wait for the Security info page to load.
Computer browser screenshot to be added
Follow the written steps below until this browser screenshot is added.
Return to this guide when finished. Select Next to continue.
Add a new sign-in method
Where: Computer browser
- Select Add sign-in method.
- Select the passkey option shown by your tenant policy.
- Select Add or Next to continue.
Computer browser screenshot to be added
Follow the written steps below until this browser screenshot is added.
Return to this guide when finished. Select Next to continue.
Complete passkey setup on your phone
Where: Computer browser and phone
- On your computer, continue until you see a QR code or cross-device passkey prompt.
- On your phone, scan the QR code or accept the handoff prompt.
- Choose your passkey manager if prompted.
- Approve Face ID, fingerprint, or your device PIN.
Computer browser placeholder
Computer browser screenshot to be added
Follow the written steps below until this browser screenshot is added.
iPhone placeholder
iPhone screenshot to be added
Follow the written steps below until this image is added.
Android placeholder
Android screenshot to be added
Your screen may look different depending on the phone manufacturer and Android version.
Android screen text can vary by manufacturer (Pixel, Samsung, etc.), but the flow is equivalent.
Return to this guide when finished. Select Next to continue.
Confirm registration and test sign-in
Where: Computer browser (then optional phone interaction)
- Return to the Security info page in your browser.
- Confirm the new passkey method appears in your methods list.
- Optionally perform a test sign-in and approve the prompt on your phone.
Computer browser screenshot to be added
Follow the written steps below until this browser screenshot is added.
I do not see the passkey method listed
- Refresh the Security info page.
- Repeat the Add sign-in method step.
- Confirm you completed phone approval successfully.
- Contact support if the option is hidden by tenant policy.
Return to this guide when finished. Select Next to continue.
Your synced passkey setup is ready
Your synced passkey setup is complete. Future sign-ins should allow passkey approval using your phone and its secure unlock method.
Your synced passkey registration has been completed.
Keep your passkey manager account protected, because recovery depends on it.